Operational Efficiency Increase Case Study

Context

A profitable small private bank in a CEE country had the potential to increase revenue and improve key business indicators (ROA, ROE, etc). At the same time its Cost to Income ratio was among the highest ones in the market. The Bank needed to review the operations approaches to manage effectively external challenges such as economic volatility, changing regulation requirements and an increase of market competition.

Problem

The bank had no a complex picture of what needed to be changed and fixed internally to improve operations and business results. The bank was understaffed with unstructured approaches to process and project management, strategic planning and general development. Internal and external communications had a potential to be developed as well. The banks’ staff and stakeholders lacked shared vision.

What we did

01
Provided interviews with top and middle-management
02
Analyzed business model and key processes
03
Reviewed features of corporate culture and CX
04
Set up a development (strategic) committee
05
Developed idea management process
06
Provided training in project & process management 
07
Developed concept of the complex strategic development process for the bank

Results achieved

01
Prepared the Diagnostic Report
02
Defined areas for development 
03
Developed a project portfolio
04
Set up 10 projects and started implementation
05
Prepared project monitoring dashboard
06
One internal project delivered and closed
07
Provided recommendations for top-management on processes efficiency increase and changes